Hair in the Mirror offers ethically sourced, 100% human hair. Our products do not contain any synthetic fillers or fibers. All of our hair comes with aligned cuticles, for minimal tangling and shedding, with proper care. Our hair is premium virgin quality, meaning the hair is processed for uniform patterns, without damage to the original hair follicles. This allows the quality to be maintained throughout each strand.

Since this hair is not attached to a scalp, it cannot access moisture and nutrients the way your natural hair can. Therefore, it is very important that you provide the hair with the moisture it needs and keep it free of product buildup with regular washes and conditioning. Specific hair care information can be found here.

The amount of hair needed depends on the look and style you wish to achieve. The following amounts are suggestions for the MINIMUM amount of hair you should use based on length. These are just suggestions and can vary based on head size and whether or not you chose to use a closure or frontal as well. Feel free to add more bundles if you wish to achieve more volume. Keep in mind that the longer the length of the hair, the shorter the weft will be. The amount of hair provided in each bundle will still be the same, by weight.

12" - 16": 2 or more bundles

18" - 22": 3 or more bundles

24" - 30": 4 or more bundles 

HD lace is thinner than transparent lace, making it easier to blend with your skin for a natural looking hairline. This also makes it more delicate, so it is important to handle your lace with care to extend the longevity of it. We offer HD lace, for a truly seamless melt.

HD lace can be used on all skin tones, but may require tinting to get a perfect shade match for the most natural finished look.

All of our hair can be dyed and heat styled. Our premium quality hair is able to be lifted to a 613 color and can withstand heat up to 450 degrees without any melting. Note that bleached or colored hair should be styled at lower heat settings to help maintain the quality.

Treat this hair like your own. Excessive heat application can eventually alter the curl pattern of your hair, as with continuous/frequent bleaching. Only apply heat to clean, dry hair and be sure to use a heat protectant. Curly/wavy hair will revert to natural pattern with regular washing.

For best results, hair should be bleached prior to applying color. We recommend that you do not use a developer stronger than 30 vol. Seek professional services when applying bleach/color to ensure the best result and maintain the quality of your hair.

More detailed hair care information can be found here.

Our units follow standard sizing of small, medium and large. When pre-ordering, we do offer the option to provide your measurements for a more secure fit. For assistance selecting the best wig size for yourself, view our wig measurement guidelines below. Wig Measurements

Follow these guidelines to ensure you get the most comfort and security from your wig. The amount of hair you have under your wig may affect your size requirements. All wigs come with an elastic band and 3 combs for extra security.

When taking your measurements, make sure your hair is flat. Make sure the tape measure lays flat, with no bumps or loose hanging areas. However, do not pull the tape measure too tight.

We are currently online only, and all orders must be placed and paid for through our website.

We currently offer payment plans through Shop Pay, which is powered by Affirm. Depending on your eligibility, pay in 4 biweekly payment plans, as well as extended monthly payment plans are available. Your options will be displayed at checkout.

Orders cancelled before an order confirmation form is submitted will be refunded, minus a 10% payment processing fee.

Orders cancelled after submission of an order confirmation form will be refunded, minus a 25% restocking fee.

If a tracking number has already been assigned to your order, it is no longer eligible for cancellation.

Refer to our refund policy for full details and instructions for a cancellation.

In order to protect us, the business, and you, the customer, all orders are monitored for fraudulent activity. If your order is flagged, you will be contacted for additional information to verify the order. If you do not provide the requested information, your order will be canceled and refunded, minus a 10% payment processing fee.

Reasons your order may be considered fraudulent can include mismatched billing and shipping addresses, entering a billing address that does not match the address on file with the bank/credit card company or entering a CVV that does not match the code associated with the card.

You are also required to complete an order confirmation and verification form after your purchase. Failure to submit your form within 24 hours of your purchase will result in the cancellation and refund of your order, minus a 10% payment processing fee.

Link to order confirmation and verification form: https://hairinthemirror.com/pages/order-confirmation-form

Our goal is to make your shopping experience as secure as possible. Our order confirmation and verification form will capture your official authorization for your order placed through our website (www.hairinthemirror.com). This form helps us prevent fraudulent orders from being placed.

Note: This form should only be completed after you have made your purchase.

To protect both you (the customer) and us (the business), we require you to complete this order confirmation and verification form within 24 hours of your purchase. Your completion of this form allows us to begin processing your order for shipping. Failure to submit your form within 24 hours of your purchase will result in the cancelation and refund of your order, minus a 10% payment processing fee.

You will be required to upload a copy of your photo ID. All customer information is protected and is only used by us to verify that the cardholder is placing this order. Your form will be kept on file and a copy will be sent to you after submitting.

If you have any questions about this form or your order, please email us at support@hairinthemirror.com.We appreciate your cooperation in securing your purchase. Thank you for shopping with Hair in the Mirror.

Click here to access the form.

A link to the form is included in your order confirmation email, after you checkout. You can also use the link below to access the form.

Note: This form should only be completed after you have made your purchase.

Order Confirmation and Verification Form

Our full shipping policy can be found here.

All orders are subject to a processing time before shipping. Processing times vary by product type and are listed in product descriptions. Once shipped, domestic orders should arrive in 1-3 business days, while international orders may take up to 10 business days. Please refer to our full shipping policy for more information.

Once your order has shipped, you will receive an email with your USPS tracking number. You can also track your order here.

We are currently online only. All orders must be placed and paid for through our website and shipped to our customers.

Yes, international shipping is available. Please note, we are not responsible for any customs fees or import taxes that may be applied by your country.

We have added Shipped Shield Package Assurance to our website to give customers the option to protect their packages once they ship. This is an optional service, and our customers are fully responsible for adding and purchasing this protection for their order at the time of purchase. Hair in the Mirror will not add or purchase this service for you. If you remove the coverage from your cart at checkout, your package will not be insured. Any claims regarding lost, stolen, misdelivered, or damaged packages must be filed through the Shipped Shield portal.

Shipped Shield Package Assurance can only be used by customers who add the protection at the time of their purchase from Hair in the Mirror. In the case that your package is lost, stolen, misdelivered, or damaged and you have not purchased shipping insurance through Shipped Shield, you must contact USPS and follow their protocols to file a claim. Hair in the Mirror is not responsible for any claims concerning lost, stolen, misdelivered, or damaged packages.

We have partnered with ShipGuard to offer premium package assurance from unexpected shipment issues of damage, loss, or theft, simplifying the process to get a replacement or refund quickly.

How does it work?

Step 1: Add ShipGuard to your order at time of checkout and get instant premium package assurance from damage, loss, or theft when at least one of the items in the order is shipped.

Step 2: If something goes wrong with your protected order, easily report the issue via our claim portal. You will need your order number and the email used at checkout. Access the portal using the link below.

Hair in the Mirror Claim Portal

Step 3: ShipGuard reviews the shipment issue, and upon approval, a replacement order will be issued. If a replacement is not available, a refund will be issued back to the original payment account.

Note: This is an optional service, and our customers are fully responsible for adding and purchasing this protection for their order at the time of purchase. Hair in the Mirror will not add or purchase this service for you. If you remove the coverage from your cart at checkout, your package will not be insured. Any claims regarding lost, stolen, misdelivered, or damaged packages must be filed through the claim portal. ShipGuard protection can only be used by customers who add the protection at the time of their purchase from Hair in the Mirror.

Once your order has been shipped, we are no longer responsible for it. Any claims regarding lost, stolen, misdelivered, or damaged packages must be filed through Shipped Shield or USPS. Hair in the Mirror is not responsible for any claims concerning lost, stolen, misdelivered, or damaged packages. No refunds or replacements for lost, stolen, misdelivered, or damaged packages will be issued by Hair in the Mirror.

Use the provided tracking number to keep up with the location of your package. If you will not be home on the expected date of arrival, contact USPS to have the package held at a local office.

Note: Claims can only be filed through Shipped Shield by customers who purchased the shipping protection at the time of their purchase from Hair in the Mirror. If you did not purchase the protection, you must contact USPS and follow their instructions for filing a claim.

We aim to provide an amazing hair experience with every order. If you ever have any problems, please contact us so we can do our best to assist you.

Due to the nature of our products, all sales are final.

Please refer to our full return policy.

Generally, exchanges are not allowed. Please review your order and make sure everything is correct before completing your purchase.

In the event that we send the wrong item, an exchange will be granted as long as the items meet the criteria for an exchange. Please refer to the exchanges section of our refund policy.

In the event that we forget an item or send an incorrect item, please contact us within 72 hours of your delivery date.

Wrong items may be exchanged, as long as they meet the criteria, and missing items will be shipped at our expense.

Please refer to the Exchanges and Missing Items sections of our return policy.