Shipping policy
Please note that we are an online business and all orders must be placed through the Hair in the Mirror website and shipped to the customer. We do not offer a pickup option for orders.
Sections
1) Processing Time
2) Shipping
3) Lost, Stolen, Misdelivered or Damaged Packages
4) Incorrect Addresses, Undeliverable Packages, and Refused Deliveries
1) Processing Time
Processing time refers to the period between placing an order and receiving a tracking number for your order. This time allows us to perform second checks on your items and carefully package them to ensure the highest quality before shipping. The processing period is tracked in business days only. Business days are Monday through Friday, and do not include weekends or holidays. Please be aware that processing times may be extended during sales and holiday periods. Processing times begin after your order confirmation form is successfully submitted.
Pre-Orders: Once your order has been placed, please allow 5-10 business days for processing (extended to 21 business days during sales and holiday seasons). Business days are Monday through Friday and do not include weekends or holidays. This time frame does not apply to customized wig orders.
Please wait until after the 10th business day (21st business day during sales and holiday seasons) to contact us regarding a tracking number.
Ready to Ship: Once your order has been placed, please allow 1-3 business days for processing (extended to 7 business days during sales and holiday seasons). Business days are Monday through Friday and do not include weekends or holidays.
Please wait until after the 3rd business day (7th business day during sales and holiday seasons) to contact us regarding a tracking number.
Customized Units (Pre-Order): Once your order has been placed, please allow 7-21 business days for processing (extended to 30 business days during sales and holiday seasons). Business days are Monday through Friday and do not include weekends or holidays. Customized units are made to order, which is why an extended processing time is required.
Please wait until after the 21st business day (30th business day during sales and holiday seasons) to contact us regarding a tracking number.
Please note that paying for expedited shipping at checkout will NOT shorten the processing time and will only affect the time it takes the carrier to deliver your package once it ships. All orders are subject to standard processing time, regardless of shipping method, unless otherwise stated by us.
Please consider our processing times when ordering for an appointment or event. We suggest scheduling appointments after you have received your hair, or well enough in advance to allow for our processing and shipping timelines. Hair in the Mirror will not reimburse any lost deposits due to canceled hair appointments with your stylist and we will not cover any fees charged by your stylist due to canceling your appointment.
2) Shipping
Once processing is complete, a tracking number will be sent to the email address provided at the time you placed your order. Online tracking updates by the carrier should appear within 24-48 hours.
Packages are shipped via USPS Priority Mail. Please allow 2-3 business days for the delivery of packages within the US. Please allow 7-10 business days for delivery of international orders. Please be aware we are not responsible for any customs fees or import taxes that may be applied by your country. These fees are not included in our pricing or shipping costs. By placing your order you accept full responsibility for any applicable fees. International orders require a physical address and cannot be shipped to a postal box or mailing center.
Orders over $100 will require a signature for delivery. This means that someone must be home to sign for the package. If no one is available at the time, USPS will usually make several delivery attempts and leave a notice of their attempts. The notice may include options for pick up at a local office or alternate delivery. It is your responsibility to make these delivery arrangements if no one will be available to sign for your package at the time of attempted delivery. Refunds or replacements will not be issued for refused or abandoned shipments. Packages returned to us due to your failure to sign for or make arrangements for pick up of your package will be reshipped at your expense.
3) Lost, Stolen, Misdelivered, or Damaged Packages
We have added ShipGuard Protection to our website to give customers the option to protect their packages once they ship. This is an optional service and our customers are fully responsible for adding and purchasing this protection for their order at the time of purchase. Hair in the Mirror will not add or purchase this service for you. If you remove the coverage from your cart at checkout, your package will not be insured. Any claims regarding lost, stolen, misdelivered, or damaged packages must be filed through the claim portal. ShipGuard Protection can only be used by customers who add the protection at the time of their purchase from Hair in the Mirror. In the case that your package is lost, stolen, misdelivered, or damaged and you have not purchased shipping insurance through ShipGuard, you must contact USPS and follow their protocols to file a claim. Hair in the Mirror is not responsible for any claims concerning lost, stolen, misdelivered, or damaged packages.
For more information on how to use ShipGuard visit our FAQ page here.
Once your order has been shipped, we are no longer responsible for it. Any claims regarding lost, stolen, misdelivered, or damaged packages must be filed through USPS. Hair in the Mirror is not responsible for any claims concerning lost, stolen, misdelivered, or damaged packages. No refunds or replacements for lost, stolen, misdelivered, or damaged packages will be issued by Hair in the Mirror.
Use the provided tracking number to keep up with the location of your package. If you will not be home on the expected date of arrival, contact USPS to have the package held at a local office.
4) Incorrect Addresses, Undeliverable Packages, and Refused Deliveries
Your order will be shipped via USPS to the provided address. A major cause of shipping/delivery delays is incorrect or incomplete addresses provided at the time of checkout. Please make sure your address is correct and that all information needed for delivery is included (address, apt. #, etc).
If a package is returned to us as non-deliverable, we will contact you. If the package could not be delivered due to our error, reshipping will be at our expense. If the error was made by the customer, reshipping will occur at your expense.
Refunds or replacements will not be provided for refused or abandoned shipments. A 25% restocking fee will be deducted for refused deliveries.
NOTE: We are not responsible for any delays in shipping due to carrier delays, holidays, natural disasters, or inclement weather. Please order far enough in advance to allow for processing times and any unexpected delays that are out of our control. Delayed packages will not be subject to shipping reimbursement.