Naomi (M)

Raw hair behaves like real hair, because that’s exactly what it is. However, since the hair is no longer attached to the scalp, it cannot access moisture as your own hair can. Therefore, it is very important that you provide the hair with the moisture it needs and keep it free of product build up with regular washes and conditioning/deep conditioning. 

Pre-Install

We wash your hair prior to shipping so it is ready to install once you receive it. We suggest washing your hair prior to every installation. Rinse out shampoo with lukewarm water. Apply conditioner and rinse with cool water. Hang your hair after washing and allow to completely air dry. 

Maintenance

We do not recommend the use of products containing sulfates, parabens or other harsh chemicals, or alcohol based products.

How to wash your hair: Thoroughly wet your hair with warm water, wash hair with shampoo, rinse thoroughly with lukewarm water, apply conditioner and use a wide tooth comb to distribute it (start at the ends and work your way to the roots), let conditioner sit 15 - 30 minutes, completely rinse out conditioner using cool water, hang and allow hair to air dry or style. Use of a leave-in conditioner is not needed or recommended, as this can weigh hair down. Weekly or bi-weekly washes recommended, depending on your use of product, in order to avoid build up. When shampooing, do not massage the hair or allow it to bunch up as this may cause tangling. Apply shampoo and run your hand down the length of the hair to create a lather. Use your fingers to gently detangle and disperse the shampoo throughout the strands. 

How to style curly/wavy hair: Curly and wavy hair can be refreshed daily by using a spray bottle filled with water. We do not recommend heavy application of product or oils as this may lead to buildup and tangling of the hair. To define curls, a light curling cream/gel can be applied to curly hair after spraying with water. You may also use a mousse or foaming lotion to define your curls. A denman brush can be used to disperse product and help define curls. You may scrunch your curls, after applying a styling product and dispersing with a denman brush, to further enhance the curl pattern. Wavy hair does not require curl creams or gel and can be styled using just water, with the option to add a small amount of mousse for added definition. Spray your wavy hair and brush through starting at the ends. Then scrunch the hair to help the waves form. A small amount of mousse can be added to your hands during the scrunching. For best results, after applying and dispersing product, allow hair to fully dry before fluffing or separating curls/waves. Never detangle or heavily manipulate curly/wavy hair in a dry state. We recommend that curly hair be saturated prior to manipulation.

Heat application: Only apply heat to clean, dry hair and be sure to use a heat protectant. Excessive heat application can eventually alter the curl pattern of your hair. Try to avoid daily heat application in order to preserve natural patterns. 

Bleaching/coloring: For best results, hair should be bleached prior to applying color. We recommend that you do not use a developer stronger than 30 Vol. Frequent or improper bleaching can eventually alter the quality and curl pattern of your hair. Seek professional services when applying bleach/color to ensure the best result and maintain the quality of your hair.

Tips for protecting your hair: Do not sleep with wet hair. Finger detangle hair starting at the ends. Follow up with a denman brush for curly hair. Wear a silk bonnet or scarf when sleeping. Section curly hair and twist to avoid tangles when sleeping. If your wig is glueless, remove it at night. 

1. What type of hair am I purchasing?

Hair in the Mirror provides only pure human hair, with no synthetic hair or filler fibers included. All hair provided by Hair in the Mirror is carefully and ethically sourced from single donors in countries located in Southeast Asia (SEA). Our raw textures have not been altered in any way. Raw hair comes in its natural state and is only washed, treated and wefted after being cut from the donor. No dye or chemical processing is applied. All of our hair has cuticles aligned in the same direction, ensuring there is no tangling and minimal shedding, with proper care.

Raw hair has a medium/natural luster and consists of thicker strands, giving it more texture and ability to blend flawlessly with all hair types. The colors of the hair can range from natural brown to natural black. Keep in mind that longer bundles will have looser curl patterns. Due to the raw nature of the hair, there may be very slight variations in color and curl pattern from bundle to bundle. Although the differences are very slight, we will carefully select your bundles during packaging to provide the closest match possible. With proper care, our raw hair can last a lifetime.

Our virgin wigs are 100% human hair. The cuticles are aligned to prevent excess tangling and shedding. Our virgin hair is steam processed to achieve uniform patterns throughout the hair. These wigs are not chemically treated in any way, allowing them to still be of premium quality.

2. How much hair do I need?

The amount of hair needed depends on the look and style you wish to achieve. The following amounts are suggestions for the MINIMUM amount of hair you should use based on length. These are just suggestions and can vary based on head size and whether or not you chose to use a closure or frontal as well. Feel free to add more bundles if you wish to achieve more volume. Keep in mind that the longer the length of the hair, the shorter the weft will be. 

12" - 16": 2 or more bundles

18" - 22": 3 or more bundles

24" - 28": 4 or more bundles 

3. What is the difference between HD and transparent lace?

HD lace is thinner than transparent lace, making it easier to blend with your skin and hairline. This also makes it more fragile than transparent lace. Be gentle when handling your lace. 

Transparent lace is slightly thicker than our HD lace. This makes it more durable and longer lasting. Transparent lace is clear in color and will require use of lace tint or make up to match the lace to your skin tone for a perfect blend.

Both lace types can be used on all skin tones.

4. Can my hair be dyed and straightened?

All of our hair can be dyed and straightened. However, treat this hair like your own. Excessive heat application can eventually alter the curl pattern of your hair, as with continuous/frequent bleaching. Only apply heat to clean, dry hair and be sure to use a heat protectant. Curly/wavy hair will revert to natural pattern with a regular washing.

For best results, hair should be bleached prior to applying color. We recommend that you do not use a developer stronger than 30 Vol. Seek professional services when applying bleach/color to ensure the best results and maintain the quality of your hair.

5. What is the best way to care for my hair?

Raw hair behaves like real hair, because that’s exactly what it is. However, since the hair is no longer attached to the scalp, it cannot access moisture as your own hair can. Therefore, it is very important that you provide the hair with the moisture it needs and keep it free of product build up with regular washes and conditioning/deep conditioning. Specific hair care information can be found here.

6. How do I find my correct wig size?

For assistance selecting the best wig size for yourself, view our wig measurement guidelines.

If you have any other questions, feel free to email us at support@hairinthemirror.com or visit the Contact Us page.

Refunds/Returns

Our goal is to provide everyone with a great hair experience. If you ever have any problems, please contact us so we can do our best to assist you. Due to the nature of our products, ALL SALES ARE FINAL. For sanitary purposes, our offered products cannot be resold after being worn or manipulated by the customer. For this reason, ALL SALES ARE FINAL and no requests for returns or refunds will be accepted. Please make sure to verify your order and ensure that all items in your cart are correct before placing an order. By placing an order, you accept that all sales are final and agree not to file disputes or chargebacks for your order.

Exchanges (if applicable)

In the rare event that we mistakenly ship the wrong items, an exchange may be requested. Before the exchange is conducted, the items received by the customer must be shipped to Hair in the Mirror and inspected by us. In order to be eligible for exchange, the items received in error must be in their original state, not worn, washed, manipulated, dirty or damaged. Items must be in their original packaging and remain tagged. Bundles should not be unwrapped or untied at the top. Lace should remain in tact and uncut. Packages sent for exchange must include the original invoice for proof of purchase. If any of these criteria are not met upon inspection, the exchange request will not be granted. Once we receive your items, we will send an email to confirm we have received them. We will also notify you within 48 hours of receipt if we have approved or denied your request for exchange. If approved, the incorrect items received by the customer will be exchanged for the correct items ordered by the customer. Substitutions will not be allowed. Approved exchanges will be subject to our standard processing time. See our Shipping Policy for more details. 

If you need to request an exchange, send us an email at support@hairinthemirror.com WITHIN 72 HOURS OF THE DELIVERY DATE.

Sending items back to Hair in the Mirror for exchange will be done at the customers’ expense. If the items pass our inspection, the customer will be reimbursed shipping costs up to a maximum of $10.00. For approved exchanges, the correct item will be shipped to you using the same delivery method as your original order, at our expense. 

Exchanges must be shipped out within 5 days of the request. If we do not receive a tracking number for your requested exchange indicating the items have been received by the carrier within 5 days of the request, your request will be canceled. A refund will not be issued. 

You must use a trackable shipping service. We suggest signature confirmation or purchasing shipping insurance. We don’t guarantee that we will receive your item for exchange. We are not responsible for lost packages, non-trackable packages, unauthorized returns, or packages sent to the wrong address. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Missing Items

In the rare event that we forget to send an item ordered, the item will be shipped to you at our expense. Please notify us of any missing items WITHIN 72 HOURS OF THE DELIVERY DATE. Send an email to support@hairinthemirror.com. Please note that all packages are photographed before shipment due to fraud attempts. This is done for the protection of the customer, and the company and to ensure you receive the correct products.

Cancellations 

Cancellations are NOT ALLOWED. Please make sure to second-check your order and ensure that all items in your cart are correct before placing an order.